Useful information

LEAD TIMES
We will always do our utmost to accommodate all orders; however, in order to provide you with the best service possible, we require sufficient time to design and process your commission. The following lead-times are therefore recommended: For Celebration Cakes 7 days, for Wedding Cakes and Favours 30 days. Bookings are taken on a first-come, first-served basis. For weddings and celebrations during the peak-season (May to September) we recommend placing your order as early as possible.

PAYMENT AND DEPOSITS
For wedding cakes, a 50% non-refundable deposit is required on order confirmation and must be cleared before any work is carried out. The final balance is payable 2 weeks before completion. Payment can be made by BACS transfer or cheque.

ALTERATIONS
Where possible we will accommodate any changes you wish to make to your order at our discretion and charge you for the additional costs incurred. As wedding cakes require longer lead-times we ask that changes are made no less than 3 weeks prior to completion. Please note that any changes to your order must be confirmed in writing or by email.

CANCELLATIONS
Should you cancel your order more than 2 weeks before completion, please note that the holding/confirmation deposit is non-refundable and any specifically ordered items and work already undertaken in accordance with your order is additionally chargeable. The full balance will be charged for orders cancelled within 2 weeks of the completion date.

WEDDING CAKE DELIVERY & ASSEMBLY
As part of our service we offer personal delivery and set-up, however, as we can only carry out a limited number of personal deliveries, advance booking is highly recommended during the wedding season. We will liaise with your venue to schedule a delivery slot and to check that all arrangements for assembly such as the cake stand and cake table have been taken care of. Our delivery service is dependent upon availability and will be charged on an hourly basis determined by the travel distance and the time and labour required for assembling the cake. Prices are available on request; please contact us for a quotation and availability.

COLLECTION
Should you wish to collect your order from us, we will provide you with full transport, assembly and storage instructions where required. Please note that once collected, the full responsibility for the safety of the order is with the client and we are not liable for any damages thereafter.

2 Responses to Useful information

  1. Adenrele Pinnick says:

    Hello,
    I am a Cake decorator in Nigeria, I would like to know if you offer training to international students and cost
    Best regards
    Mrs Pinnick.

    • Dear Mrs Pinnick,
      I don’t offer training at the moment but will let you know if/when I decide to start. If there is anything specific you are looking for please email me & I will try & answer your queries.
      Regards,
      Deepali

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